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Terms of cancelation


The Customer has the right to withdraw from his Order without penalty and without having to indicate a reason.

The right of withdrawal must be exercised within seven (7) working days from the day on which the Customer, or the person designated by him other than the carrier, takes physical possession of the Product (s) ordered.

To exercise their right of withdrawal, the Customer shall send D-Pharma, within the above-mentioned period, the withdrawal form or any other unambiguous declaration, expressing their wish to withdraw sent to D-Pharma:

  • Either via the Contact page
  • Either by e-mail to the following address: contact@e-pharmacie.cd

For the withdrawal period to be respected, it is sufficient that the Customer transmits his communication relating to the exercise of the right of withdrawal before the expiration of the withdrawal period. The Customer agrees to return the Product, without delay or at the latest within seven (7) days of the communication of his wish to retract to D-Pharma SARL 320 Avenue du Petit Boulevard Limete / 8th industrial street.

This deadline is deemed to be respected if the Customer has returned the Product before the expiration of the seven (7) day period. The Customer is asked to return the Product (s) in their original packaging, intact, accompanied by any accessories (such as and among other instructions and documentation) and a copy of the purchase invoice.

The Customer must bear the direct costs of returning the Product.

In the event of withdrawal under the conditions indicated above, D-Pharma reimburses all payments that the Customer has made, including delivery costs (with the exception of additional costs arising from the fact that the Customer has chosen, where applicable if applicable, a delivery method other than the less expensive standard delivery method offered by D-Pharma) without undue delay and, in any event, no later than seven (7) days from the day on which D-Pharma was informed of the withdrawal decision. D-Pharma will reimburse using the same means of payment as that used by the Client for the initial transaction, unless it has expressly agreed with the Client in a different way; in any event, this reimbursement will not incur any costs for the Client.

D-Pharma may defer the reimbursement until it has received the Product or until the Customer has provided proof of shipping of the Product, the date chosen being that of the first of these facts.

The Customer may, however, be held liable in the event of depreciation of the Product other than that necessary to establish the nature, characteristics or proper use of the Product. It is expressly agreed between the Customer and D-Pharma, that the fact of having modified the Product or having used it other than for the sole purpose of fitting, is always considered to be an impairment other than that necessary to establish the nature, characteristics or proper use of the Product.

As an exception, for the following Products, the Customer does not benefit from a right of withdrawal:

- All drugs and medical devices, for reasons of product safety and traceability, in accordance with applicable European regulations;

- Sealed Products which cannot be returned for reasons of health protection or hygiene and which have been unsealed by the Customer after delivery;

- Products made according to the Customer's specifications or clearly personalized;

- Products liable to deteriorate or expire quickly.

For medicines and medical devices, the Customer is nevertheless recognized the right to renounce his Order BEFORE the shipment of the package by D-Pharma.